Covid-19 FAQ's

What is the Coronavirus/COVID-19?

The novel coronavirus is a newly discovered virus. It causes an illness called COVID-19. Many of the symptoms are similar to the flu: dry cough, fever, difficulty breathing.
When people who are infected sneeze, cough, or touch objects with their hands, they leave behind the coronavirus germs. Other people who breathe the air in the area of the infected person or touch objects they touched are then exposed.
Yes. We have put processes in place to lower the risk of illness for patients and staff. Our medical staff is following recommendations from local public health officials and the CDC (Centers for Disease Control and Prevention) in order to be able to provide appropriate care for our patients. We are offering telemedicine to everyone.
In order to decrease the risk that patients and staff face just by sharing the same space, we have transformed the majority of our appointments to virtual visits, either over the telephone or through a video link (Zoom for Healthcare). You will be informed of this change when our staff call to confirm your appointment. Please keep your appointment unless directed otherwise. If you believe you have been exposed to COVID-19, please call to speak to one of our medical staff before deciding to come in.
Yes. Customers of essential businesses are required to wear a face covering while inside. The mandate to wear face masks and coverings is now in effect at all Los Angeles essential businesses.
ROADS follows the Los Angeles County Department of Public Health recommendations on testing. On the resource page there is a list of places close to ROADS where testing is available.
We are screening all patients coming to the clinic for symptoms and checking for fever. All employees working at our clinics are also screened on a daily basis. We are taking extra sanitation precautions at all our clinic sites and have spaced out chairs in our waiting rooms to practice social distancing. In addition, patients coming in for care who are sick are seen in a different space from patients coming in for routine care. For patients being tested for the coronavirus, we follow processes designed to prevent transmission of the infection.
Public health officials recommend the following steps to prevent the spread of all respiratory viruses, including influenza and COVID-19.
  • Practice social distancing. Keep your social circle small by spending time only with the people you live with, care for, or must see at work.
  • Wash your hands frequently and for at least 20 seconds with soap and water or alcohol-based hand sanitizer. 20 seconds is one round of “The Alphabet Song” or two rounds of “Happy Birthday to You”.
  • Cough into your elbow or a tissue and not your hands. Dispose of the tissue.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • If you are sick, stay home
  • Practice healthy habits: Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids, and eat nutritious food.
Roads Roads Foundation 855-645-0033 info@roadsfoundation.org